FAQ

 

SHIPPING

Eco Love Apothecary is based just outside Atlanta, GA - an amazing little spot called Lawrenceville! Orders are processed within 48-72 hours when placed Monday through Thursday (except holidays!). All shipping is done through USPS.

DOMESTIC

We will keep you posted when your package ships and include your tracking number. If you need to rush or expedite your order, no problem! Just send us an email at ecoloveapothecary@gmail.com and we’ll do everything we can to ensure you get a speedy delivery!

If you receive your shipment and the container is broken, please contact us immediately at ecoloveapothecary@gmail.com and include your order number, name, and shipping address!

INTERNATIONAL

As we are just starting out, we are not yet shipping internationally. Please stay tuned! We plan to ship outside the US starting January 2017!

 

Help! I'm new to this all natural bath + body thing!

No worries! We know you’ll love making the switch to our handmade products that are made with pure, natural ingredients and totally free of petrochemicals, parabens, phthalates, and synthetic preservatives! However, there are a few things you should know: As our products don’t contain any synthetic preservatives or harsh chemicals, some of our products are less stable when shipping. Most products, like bath salts or sugar scrubs, are no problem shipping all year around, but others, particularly those with virgin coconut oil, tend to soften, or even melt a bit, when shipped in warm weather. Melting is a natural reaction to heat in warmer weather and we have no control over delivery conditions when your order is in transit, so please understand that we cannot be responsible for melted products. Aside from checking each and every product before being packed and shipped, we do our absolute best to prevent any melting issues from refrigerating each batch of temperature-sensitive products to insulating the product in bubble wrap before shipping. If you think your package has been exposed to a lot of heat, like sitting in a hot mail truck or on your front porch on a sunny day, it’s a good idea to refrigerate your product before opening!

  • Hand-Whipped Butters: Place in the refrigerator before use. Any melting will not compromise the healing properties, however it will be less of a whipped consistency and more like a balm. Also, if this happens, there will be much less volume to the product due to the whipped texture, however a hand mixer can be used if you really want that fluffy, whipped feel.
  • Sugar Scrubs: Place in the refrigerator until it begins to harden. Stir to combine all the ingredients before placing back in the refrigerator until firm.

It's been a while since placing my order but I still haven't received my shipment! What's up?

Please keep in mind that all of our products are handmade in small batches to ensure you receive the highest quality; you deserve it! For this reason, it may take a bit longer than expected to receive a product, at which time it will be noted on the site. We will also reach out to keep you posted on the status of your order and let you know as soon as it ships! If you haven’t heard from us, feel free to contact us at ecoloveapothecary@gmail.com!

Also, please be sure your shipping address and information is correct and complete before placing your order! If you have made a mistake listing this information, please email us immediately to ensure the order does not ship to the incorrect address. Any orders delivered to an incorrect address will not be replaced. Any orders returned due to missing shipping information and/or incorrect address will be subject to a new shipping fee.

 

Do you accept returns?

Because each of our products are handmade and carefully crafted, we do not accept returns. If you receive your order and are unsatisfied, please contact us at as soon as possible so that we can find a way to rectify the situation. We want nothing more than for you to be happy with your purchase! Please be sure to include your order number, name, and address in your email.